Shipping & Sales FAQ

Where does Monogram ship to?

We offer shipping to many destinations worldwide. If your shipping location is unavailable at check-out, feel free to contact us or check out our Worldwide Retail Partners.

Will I pay taxes and/or duties on my order?

Monogram may charge sales tax for sales of Products; Canadian orders will show sales tax (HST or GST) upon checkout, while International orders will have sales tax collected upon import.

If sales tax is not indicated during the checkout process, it will be collected upon import along with all other charges related to customs, duties, and brokerage fees. Monogram does not receive these funds, nor do we mandate their collection; they are collected by customs as part of international trade agreements.

If you have questions about import fees, please reach out to us at support@monogramcc.com or purchase from one of our Worldwide Retail Partners on your continent.

For more details please refer to our General Conditions of Sale.

Can I customize my Monogram Creative Console?

Individual modules will be available as of February 2020. Combine these add-on modules with one of our consoles (Traveller, Studio, or Master) to achieve your ideal setup!

Our recommended maximum is 12 Monogram modules or 18 Palette modules, not including the Core. Keep in mind, however, that each module can be assigned multiple functions using our profile switching function. This allows you to assign up to 1620 functions to your Monogram console across 15 profiles.

What is the Warranty & Returns policy?

Included with your Monogram hardware is a limited one (1) year manufacturers warranty from the date of purchase, and we offer a 30-day return policy (shipping not included).

Shipping and restocking fee is not included. 

For more details please refer to our General Conditions of Sale.